We offer free delivery with the purchase of 15 or more
40 lb. bags. Under 15 bags will be subject to a fee.
These are the terms on which we will deliver ice to your location. Ice is a food product;
We cannot return ice to the freezer once it has been taken out for delivery. If once we arrive, you decide you do not agree
with the terms, the ice will be dropped right outside our delivery vehicle and left. If you refuse to pay, the bags will be
torn open and dumped. You and any organization you work with/represent will then be added to our 'Never Again' list.
Unfortunately we wouldn't have this policy if this didn't happen quite frequently. We are
more than willing to work with our customers to ensure they get their ice when and where they need it. BUT - we expect our
customers to respect our terms and not abuse our generousity.
Due to insurance purposes we do not:
Transport ice up or down stairs.
Enter a residence, business, private location, park, event hall, etc. CURBSIDE DELIVERY
Load freezers (unless we own them), Walk-in freezers/refrigerators, ice machines, etc.
Enter commercial kitchens.
Drive across lawns, sports fields, sand - anything that will cause our vehicle to become
stuck or cause property damage! CURBSIDE DELIVERY ONLY!
We do not deliver half the delivery at one location and the other half somewhere else.
One stop, CURBSIDE DELIVERY ONLY.
We DO NOT deliver to the Kohl Mansion or onto the Stanford campus. No Exceptions!
These are problems we run into with deliveries.
One of the biggest problems we have is when there is an event, one person orders the ice
and doesn't tell the person in charge of receiving the ice that it is C.O.D. PLEASE have the payment ready when we
deliver. Standing around waiting for someone to track down someone else who might have the check is something that will make
us think twice about servicing your event again.
If you want the delivery at 8:30, please have someone there at 8:30.
"But the girl I talked to said...." We are a very small, family run company. There are
all of 2 people you could have spoken with...
A 40 lb. bag is about the size of large bag of dog food. Please keep this in mind when
ordering. It's not our problem that once we bring you the ice, you decide you ordered too much.
Please keep your pets in a secure location. We LOVE animals and will be happy to
visit with them and give them scritches and kisses once we're done. It's just hard to unload a vehicle or maneuver a handtruck
around an excited pet. It's a safety issue for us and them.